Help

How do I place an order on your website?

To place an order, simply browse our product catalog and click on the item you wish to purchase. Then select the desired options (size, color, quantity, etc.) and click the "Add to Cart" button. Once you are finished shopping, go to your cart, review your order, and proceed to the secure checkout process.

What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay and other popular online payment options.

We take your privacy and security seriously. We use industry-standard encryption and security protocols to protect your personal information. Your data is never shared with third parties without your explicit consent. For more details, please see our Privacy Policy.

How long will it take to receive my order?

France – Express 1-2 working days

Germany, Austria, Italy, Spain, Switzerland, Netherlands, Belgium, Great Britain - Express International 2-3 working days

All other countries: standard 2-5 business days

Delivery times depend on your location and product availability. Orders are typically processed and shipped the same business day. Delivery times may vary, but estimated delivery dates can be found on the product page and during checkout. Additionally, you will receive a tracking number via email to track the progress of your shipment.

Yes, we offer international shipping to many countries. During the checkout process, you can select your country and the shipping costs and estimated delivery times will be displayed to you. Please note that some countries may have import restrictions or additional customs fees that are the recipient's responsibility.

You can easily track your order using the tracking number provided. Once your order has been shipped, we will send you an email with the tracking details. You can also log in to your account and check the status of your order under the “Order History” section.

How to contact customer support?

Our customer support team is here to help you. You can contact us through our “ Contact Us ” page on the website, where you can submit your request or question. You can also send us an email at support@techvoyage.fr

What is your return and exchange policy?

Return policy

At TechVoayge, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a flexible return policy to give you peace of mind. Please read our return policy carefully to understand our policies.

1. Return Policy: You may return a product within 14 days of the purchase date. To be eligible for a return, the product must be in its original condition and packaging. We do not accept returns of used items or products that have been attempted to be installed. Your item must contain all original accessories, manuals, and warranty information. Custom-made or special-order items may only be returned if they are defective or damaged upon arrival.

2. Return Process: To initiate a return, please follow these steps: Contact our customer service team to request a return authorization. You must provide your order number and a detailed reason for the return. Once approved, securely package the item with all original components and documentation. We recommend using a trackable service to ensure the item reaches us safely.

3. Inspection and Refund: If you decide to return the device, our team will inspect it to ensure that it complies with our return policy. (We will inspect the item and return it to you if it is not defective.) If the return is approved, we will issue a refund to the original payment method within 10 business days. The refund covers the cost of the product, excluding any shipping costs.

4. Exchange: If you received a defective or damaged product, please contact our customer service to arrange an exchange. We will replace the item at no additional cost to you.

5. Warranty Claims: If your product is covered by a manufacturer warranty, please refer to the warranty information included with your product. If necessary, we will assist you with your warranty claim.

6. Exceptions: We cannot accept returns on items that have been installed or show signs of wear. Products with physical damage caused by misuse or neglect are not eligible for return. Software or downloadable products are not eligible for return.

7. Contact Information: If you have any questions or need assistance with the return process, please contact our customer service team. Our goal is to ensure that you have a positive shopping experience at AutTunes.

We appreciate your business and will do our best to solve any problems you may encounter. Thank you for choosing us as your car stereo supplier.

Can't find a model for your car or van?

Don't worry, we have many variations for all cars and vans. Contact us and we will help you choose the best head unit on the market!